Creating and managing a dental practice is a lot of work, and it is tempting to let things slide that don’t seem too important to your bottom line or the actual practice of dentistry. Yet creating job descriptions is actually one of the most important things you can do to boost morale, get your staff functioning as a team, and boost the overall health of your practice. Here are a few reasons every dental team member needs a job description.
How can your team members possibly know what you expect from them unless you tell them? As the CEO of your practice, it is up to you to let them know how you define success and how each role contributes to that success. With a clear job description, each team member has purpose and motivation, as well as the creative freedom to decide how best to perform tasks to meet or exceed your practice goals.
Job descriptions clearly delineate what each team member is accountable for. When combined with training, the tools to perform their duties, and logical performance measurements, job descriptions make team members more successful and more confident in their roles.
If everyone is responsible for everything, three types of employees will emerge: the go-getters who take credit for everything that goes right regardless of who actually performed the task, the workhorses who take on tons of extra responsibility without claiming credit, and the finger-pointers who do very little themselves but are quick to call others out for slacking. This leads to escalating tension and a sharp drop in productivity.
Job descriptions put each team member in charge of specific tasks. Rather than in-fighting about who does what, each person has just the right amount of work and the team as a whole becomes more cohesive.
Team members who know their exact roles take more ownership of those roles. They feel more connected to the practice and are motivated to perform their jobs to the very best of their ability, as they realize the importance of their roles to the company’s overall success.
For best results, sit down with each team member to co-create that person’s job description. Let him explain how he sees his duties and contributions to the practice’s success. Also work with that person to set both individual and company goals. This further heightens the sense of ownership and lets your team know that their input is valuable.
Ready to Get Started?
If you are interested in learning how to take your dental practice to the next level, please contact Ascent Dental Solutions today at 413-224-2659 to learn how Dr. Coughlin can help.
And he knows that once you “get it right,” it’s not a great leap to replicate that success over and over again.
Today, in addition to his work as an actual dentist, Dr. Coughlin coaches, consults and speaks to dentists across the country on how to build the practice of their dreams – based on proven processes and procedures.
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